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Efficiently Track, Manage and Resolve Issues and Incidents

Predict360 Issues Management Software

Powered by Artificial Intelligence (AI), Predict360 Streamlines Issues Management While Enhancing Accountability

Customers Using Predict360's AI-Powered Solutions


Real-Time Issues and Incidents Management

Predict360’s Issues and Incidents Management Software Solution reinforces the three lines of defense by enabling organizations to monitor, manage, collect evidence, track, and collaborate on risk-related issues and incidents in real-time through a centralized platform. It also enables unprecedented risk visibility for managers, providing a real-time view of all risk issues and incidents across the organization. Key features include:

  • A configurable workflow engine supports unique workflow processes for different types of issues, tasks and incidents with easy-to-use data collection forms and automated alerts.
  • Automatic notifications and due dates can be distributed via email to related parties and owners.
  • A calendar provides visibility to all risk issues being managed and their associated due dates.
  • Power BI and Tableau BI dashboards and reports provide complete visibility in real-time to the status of all risk issues to risk owners, risk managers, senior executives and boards of directors.
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Intelligent Incident Monitoring and Resolution System

Predict360’s software solution enables organizations to quickly detect incidents and take proactive measures, resulting in increased efficiency, productive collaborations, faster resolutions, and better insights into issues and incidents. Pre-defined issues types included in the Predict360 Issues and Incidents Management application include:

  • Risk-related tasks (any generic risk-related issue, task or activity)
  • Findings from regulatory examinations or agencies
  • Findings from internal or external audits
  • Risk remediation or improvement plans
  • Control improvement plans
  • Case and Investigation Management
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Complimentary Datasheet Predict360 Issues Management Software

Powered by Artificial Intelligence (AI), Predict360 Streamlines Issues Management While Enhancing Accountability

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Obstacles to Efficient Issues & Incidents Management

The use of generic software tools – such as spreadsheets, email, CRMs, shared drives, and ticketing systems – often creates barriers to efficient issues and incidents management:

  • Lack of risk visibility into incident status results in unresolved incidents
  • Incidents are managed and discussed through multiple email threads, resulting in confusion and delays in issue resolution
  • Lack of prioritization in incident management can result in major incidents being ignored
  • Lack of incident categorization hides problematic trends and hides problem centers in the organization
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Enhanced Capabilities of Predict360 Issues & Incidents Management

While the issues types are provided pre-configured out-of-the-box based on industry best practices, each issue type supports the following capabilities, and these may be optionally re-configured if required:

  • Form fields and list of values configured to Licensee’s requirements
  • Workflow steps based on Licensee’s business processes and/or approval steps
  • Assignment routing and due-date notifications/escalations rules
  • Attachments and links to associated regulations, risks and documents
  • Support for multiple sub-tasks (parent-child linking)
  • Commenting/Collaboration capabilities with email notifications
  • History & activity tracking (audit trail) for evidence of compliance

In addition, the application can provide web-based form(s) to allow non-users to enter risk-related issues (both internal employees and external customers) from a standard web-page (such as internal Intranet page or the organization’s external web site) without having to log into the Predict360 system.

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Why Choose 360factors?

360factors empowers organizations to accelerate profitability, innovation, and productivity by predicting risks and streamlining compliance.

Complete GRC

All the GRC tools you need integrated in one solution

Basic to Enterprise

From simple risk assessment to complete risk register and control testing

Speed & Execution

Insights into your risk program & control effectiveness

Fast Implementation

The cloud-based solution can be integrated within days

Flexible and Modular

Pick the modules you need for your business

Easy to Use

Automation and an intuitive interface ensure ease of use

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