Predict360 Complaints Management Software

Taking a proactive approach enables organizations to increase efficiency, decrease resolution times, collaborate more effectively, and achieve insight into issues and complaints trends.

• Smart categorization enables businesses to classify complaints according to multiple criteria
• Capture the submission date, due date, assignee, resolution date, submission source, & communicate or provide the next steps in comments
• Initiate investigation workflows and/or close complaints
• Enable collaboration between the first, second, and third lines
• Filter issues and complaints with real-time operational dashboards, including those with high priority or overdue action items
• Immediately find and diagnose the status of any logged complaint or issue with Advanced Search
• Capture complaints via highly configurable internal system forms and external webforms
• Initiate, manage and close investigations. Once an investigation is initiated, editing and commenting provide updates and becomes part of the audit trail.

Predict360 doesn’t just improve the examination workflow – it also helps improve the way findings are recorded, managed, and responded to:

• Control Information can be captured in a summary control text field or as individual control items with attributes including efficacy, implementation percentage and weight to calculate the effectiveness a control has on managing a particular risk.
• Functionality linking multiple controls to a single risk and/or a single control linked to multiple risks is supported.
• Using the efficacy, implemented % and weight, a current risk rating is calculated and updated in real-time to identify controls that are operating outside tolerance levels. Those values can be updated any time that an incident occurs or control tests fail to instantly flag emerging risks to the enterprise.